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Customer Care Representative – EMEA
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Description
- Identify customers’ needs and take the extra mile to achieve Exceptional Experience
- Build sustainable relationships and trust with customers through open and interactive communication
- Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions (case handle, data collection, phone logs, etc.)
- Knowledge of our products inside and out, how to troubleshoot and maintain to achieve the best resolutions
- Communicating with customers through various channels (Phone/Email/Facebook/etc.)
- Communicating and coordinating with colleagues from different departments as necessary
- Providing feedback on the efficiency of the customer service process
Requirements
- Native speaking or very high level of English/German
- Native speaking or very high level of Hebrew
- Strong customer service, verbal and written communication skills
- Experience as a customer service representative
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- A true team player
- Self-Learner and passion to always find out more and interest in the field
- Please attach an English/ Hebrew CV's
