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Customer Care Representative – EMEAYizre'el Kibbutz | Full-time

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  • Identify customers’ needs and take the extra mile to achieve Exceptional Experience
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  •  Keep records of customer interactions (case handle, data collection, phone logs, etc.)
  • Knowledge of our products inside and out, how to troubleshoot and maintain to achieve the best resolutions
  • Communicating with customers through various channels (Phone/Email/Facebook/etc.)
  • Communicating and coordinating with colleagues from different departments as necessary
  •  Providing feedback on the efficiency of the customer service process
  • Native speaking or very high level of English/German
  • Native speaking or very high level of Hebrew
  • Strong customer service, verbal and written communication skills
  • Experience as a customer service representative
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • A true team player
  • Self-Learner and passion to always find out more and interest in the field 
  • Please attach an English/ Hebrew CV's