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Customer Care Representative – Temporary PositionYizre'el Kibbutz

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Description
  • Identify customers’ needs and take the extra mile to achieve Exceptional Experience.
  • Build sustainable relationships and trust with customers through open and interactive communication.
  • Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions (case handle, data collection, phone logs, etc.)
  • Knowledge of our products inside and out, how to troubleshoot and maintain to achieve the best resolutions.
  • Communicating with customers through various channels (Phone/Email/Facebook/etc.)
  • Communicating and coordinating with colleagues from different departments as necessary.
  •  Providing feedback on the efficiency of the customer service process.
Requirements
  • Native speaking or very high level of English.
  • Native speaking or very high level of Hebrew.
  • Strong customer service, verbal and written communication skills.
  • Experience as a customer service representative.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • A true team player.
  • Self-Learner and passion to always find out more and interest in the field. 
  • Please attach an English/ Hebrew CV's.

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